Frequently Asked Questions

Are you open?
Yes! In line with Stage 2 of the Roadmap to easing Queensland’s restrictions Cobb+Co Museum re-opened on 13 June.

Have things changed? What can I expect when I visit?  
The health, safety and wellbeing of our visitors, volunteers and staff is our highest priority.  
We have developed a COVID-Safe Plan in accordance with mandated requirements of Queensland Health.

Things will be a bit different when you visit:   
Visitor numbers are capped in accordance with government guidelines.
Bookings are essential.  
Contact information is required for all visitors upon entry.  No contact information, no entry.  Thank you for your patience while you wait
If you are unwell, we ask you not to enter and to please come back when you are feeling better.
Pack lightly and bring a water bottle, our cloakrooms and our water bubblers are closed at the moment.
We'll have signage and alcohol-based hand sanitisers available to help you practice social distancing and good hygiene.
Some displays and exhibits might be closed. Thank you for understanding.
We can only let a few people into our bathrooms at once. Please be patient and give priority to people with special needs.
Please follow the directions of our friendly staff. They are here to help and keep you safe.

Stay up to date with the latest COVID-19 information by visiting:     
Queensland Health 
Australian Government, Department of Health 
Smart Traveller 

Visitors with access needs 
If you experience difficulty communicating with staff due to social distancing barriers, please let us know and we will move to an alternate position for communication whilst maintaining social distancing requirements. 
  
Have your opening hours changed?  
Cobb+Co Museum is open daily from 9.30am to 4.00pm. Cobb's Coffee Shop is open from 9.30am to 3.30pm.

What will be open?  
Everything is open.

Why do I have to give you my contact details? 
It’s the law.  
During the public health emergency in relation to coronavirus disease (COVID-19), Cobb+Co Museum is considered a restricted business.  
In accordance with the Restrictions on Businesses, Activities and Undertakings Direction (No.2)  anyone operating a restricted business is required to keep contact information about all visitors and staff for contact tracing purposes for a period of 56 days. 
This information must include name, address, mobile phone and the date/time period of patronage. 
You will be asked to scan the QR code and complete a contact tracing form upon entry to the museum.
No contact form, no entry.  


How will Queensland Museum Network keep my contact information safe?  

Queensland Museum Network takes privacy very seriously.   
We respect your rights and adhere to a strict privacy policy in accordance with the Information Privacy Act 2009 (Qld).  
For more information, read our Privacy Policy or contact us at privacy@qm.qld.gov.au.  
In accordance with the Restrictions on Businesses, Activities and Undertakings Direction (No.2) the information you provide on the Contact Form will only be used for contact tracing purposes.  
Contact Forms will be stored securely and destroyed after 56 days or as otherwise mandated by Queensland Health.  

Help! I can’t print my tickets
No printer? No problems! Just show us your tickets on your mobile device.  
Please note, we need to scan the barcode on each ticket for entry.  Please have your mobile device ready for a speedy check-in.

Do I need to book a ticket to eat Cobb’s Coffee Shop?
There is no need to book in to visit Cobb's Coffee Shop, you can just show up.

Are you accepting cash?
Yes, but cashless payments are preferred.  

How are you monitoring capacity?  

In accordance with our COVID-Safe Plan, capacity to Cobb+Co Museum is limited.  
All spaces including galleries, amenities and the shop have clear signage to advise visitors of the capacity limits. Please follow the signs.  
Our staff monitor capacity limits within Cobb+Co Museum regularly.  

Is cloaking available?  
No, please pack lightly.  

Can I visit in a group?   
Absolutely. We just ask that you maintain social distancing – both within your group and with others.  
If you would like to book for a larger group, call us on (07) 4659 4900.

What support is Cobb+Co Museum providing for vulnerable people?      
Cobb+Co Museum is dedicated to ensuring that all visitors have an enjoyable experience.   
We are here to help.  If you experience difficulty communicating with staff due to social distancing, or if you require help completing the Contact Form please let our staff know so we can assist.   
Learn more about access and inclusion here.  
  
Can I host an event at Cobb+Co Museum?    
Yes – we’d love to host you!  
For more information, visit our Venue Hire page, or email inquiries@cobbandco.qm.qld.gov.au